40 Open-Ended Questions to Engage Your Clients

Open-Ended Questions to Help Engage Your Clients Open-Ended Questions hold a special power of engagement which can help build rapport and trust between people. I think most people get this instinctively and, as we wrote recently, there are studies that reveal the...

Retiring Federal Clients May be Eligible for Additional Income

Recently, I attended a federal benefits seminar where a group of about 40 federal employees were learning more about their benefits. About two-thirds of the attendees indicated that they would be retiring in the next five years and the presenter asked them the...